Training and Support
The Information Technology Department’s Training Specialists train and support District administrators and staff across a variety of District computer applications. The Training Specialists offer numerous courses and provide first level support to help administrators and staff members become proficient in the use of these applications. Our goal is to grow a broad team of productive and skilled systems users and improve general and specific computer business processes across the District.
For support with Google Workspace support, please visit sbcusd.com/gsuite.
Learn More About our District Applications Training Courses
Ongoing District Applications Support
Information Technologies' Training Specialists are available to support your use of the District's applications and other technologies. This support occurs via phone or Google Meet. The Information Technology Helpdesk offers front-line support with District-approved applications and workstations including; technical services, computer hardware support, first-line approved software support, first-line network support, and general troubleshooting.
If your needs are more specific to in-depth and or otherwise "intermediate" District core applications use, the Helpdesk may refer you to the Training Specialist. The Training Specialist will offer as much help and support as possible, short of performing the needed computing tasks on hand themselves.
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To request an account for any of the District applications have your site administrator enter a support ticket and state what duties you will be doing within the program.
To contact the Training Specialist, email firstname.lastname@example.org.