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Get Help - Enter a Help Desk Ticket |
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Quickly submit a Help Desk ticket by going to:
ITHelp.sbcusd.com
How to Enter a Ticket.
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Manage/Recover your District Password |
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District network users can quickly reset their District logon/password which includes; your Windows logon, Aeries, Office 365, and Google account, via SBLink (Account > Settings).
NOTE: in order to use the password management feature in SBLink, you must FIRST set up your password recovery settings.
How to reset/recover your District password.
IF you have forgot your password or are locked out, and you never set up your recovery settings, you'll need to phone the Help Desk at: 909.888.4357.
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Google Workspace (email and calendaring) Support Center |
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Need help with Email & Calendaring in Google Workspace?
Visit our Google Workspace support center for training information, as well as self help support content.
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Contact and Hours of Operation
Help Desk Support Hours:
7:30 am to 4:00 pm,
Monday through Friday.
Help Desk phone: (909) 888-4357
Our Vision
In support of the District’s Information and Communication Strategy, our vision is to provide a customer focused, single point of contact for IT Services, taking ownership of issues and requests, making the best use of people and tools, and delivering useful, friendly support and advice to all customers.
Our Mission Statement
The Information Technology Help Desk mission is to effectively and efficiently provide access and availability to IT support services to the satisfaction of all its customers by providing an informative and supportive first point of contact, and to assist all our customers in making the best use of technology in their business roles.
