Help Desk

	Get Help - Enter a Help Desk Ticket
		Quickly submit a Help Desk ticket by going to: https://sbcusd.gethelphss.com   How to Enter a Ticket.
	Password Problems
		Reset your District Password District employees can quickly reset their District logon/password which would include; your Windows logon, Aeries, Office 365, or Google account, by simply utilizing any District computer which is currently logged onto the District network and visiting the the password reset portal at: https://passwordreset.sbcusd.k12.ca.us. Learn how to manage your password with this Password Management Video.
	Google Workspace (email and calendaring) Support Center
		Need help with Email & Calendaring in Google Workspace? Visit our Google Workspace support center for training information, as well as self help support content.

Contact and Hours of Operation

Help Desk Support Hours:
7:30 am to 4:00 pm,
Monday through Friday.
Help Desk phone: (909) 888-4357

Our Vision

In support of the District’s Information and Communication Strategy, our vision is to provide a customer focused, single point of contact for IT Services, taking ownership of issues and requests, making the best use of people and tools, and delivering useful, friendly support and advice to all customers.

Our Mission Statement

The Information Technology Help Desk mission is to effectively and efficiently provide access and availability to IT support services to the satisfaction of all its customers by providing an informative and supportive first point of contact, and to assist all our customers in making the best use of technology in their business roles.

 

 

District Applications Video Support Library

Did you know the Training Specialists maintain a comprehensive video support library? The library has numerous support videos for Aeries, SAP, Google, MS Office, Adobe, and more. Use the videos to brush up on many actions and procedures you perform. Aeries Queries, Gradebook, Scheduling, Mail Merge, Google Driver, Office 365, it's all there. Bookmark the Video Support Library in your browser today.