Troubleshooting - Parent Isn't Receiving Notifications

Parents should be seeing all of their children in one ParentSquare account and should be receiving notifications.

ParentSquare gets data from the schools. Most schools put their data in a Student Information System (SIS) such as Aeries or PowerSchool. ParentSquare syncs nightly with the SIS. Changes to parent names and contact information should be made in the SIS. ParentSquare will show those changes after the nightly sync. 

  • Data tip: Parents/guardians can share an email or phone number. Children using StudentSquare should use their own email and/or phone number if they have one.
  • Sign in tip: Parents can sign into ParentSquare on a computer web browser using their email or cell phone number. You can be on your computer and sign in with your cell phone number!
  • Notifications tip: Add the school phone number and the email [email protected] to your contacts to prevent calls and emails from being marked as spam or junk.


If you can't sign into ParentSquare with your email or phone number, please contact your child's school. 

If you can sign in, please follow these steps:

  1. Check your email and phone number in ParentSquare. Click on your name in the top right and click My Account. If corrections need to be made, please contact your child's school with the correct information.
  2. Check your Notification Preferences on My Account page. Are your notification preferences on?
  3. Check your spam folder for emails from [email protected]
  4. Add the domain or the email address [email protected] to the safe senders list in your email client (Gmail, Yahoo, aol, etc.) You can google how to do this. If using Gmail:
    • Go to Settings.
    • At the bottom of the pane, click Mail.
    • In the left pane, select Mail > Accounts > Block or allow.
    • Under Blocked Senders, select the address or domain you want to unblock, and then select.
  5. Text the word START to 66458. This will resume text messaging to your phone.

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