How to Confirm Your Contact Information

In order to keep your contact information up-to-date, your school may need you to verify your information.

Pure Contact at Your School
A recent update to ParentSquare improves contact information. These changes will help you view, confirm or suggest corrections to your contact information. If you are both a staff member and parent, you can now combine accounts.

What You Need to Do
  • Update Apps: Update your iOS or Android ParentSquare mobile app to the latest version. Some features may not work on older versions. Click here for help with updating.
  • Sign In: Sign in to ParentSquare at your earliest convenience. All users will be signed out of ParentSquare when Pure Contact is enabled at your school and you will need to sign in again.
  • Confirm: Next, confirm your contact information as directed. A verification code will be sent and is valid for 10 minutes.
  1. Log in to your main ParentSquare account.
  2. If you have unverified contact information, you will see one or more contact cards under, "Action Required: Confirm Your Account Information".
  3. Confirm Email and/or Phone. Click:
    1. Confirm Email or Phone: A verification code will be sent to the email or phone number. Enter verification code to confirm.
    2. Edit Email or Phone: Correct your email and/or phone number. A verification code will be sent to your corrected email or phone number. Enter verification code to confirm.
    3. Skip For Now: You will be able to verify or correct your contact information the next time you sign in. (You'll continue to receive notifications.)
  4. Confirm Child(ren). Click Confirm or Not My Child for each child.
  5. Confirm your name and school affiliations. Click Yes, this is me or This is Not Me.

    Confirm Using Web Browser

  6. If you clicked Skip For Now on any information on a contact card, you will not see the choice, "Yes, This is Me", and must select Skip For Now or This is Not Me.

    Confirm Using Web Browser

  7. Your school will be notified of corrections in order to update their student information system. After school updates information, it will show in your account. Depending on your school’s settings, you may see the corrected email or phone number immediately in your account or the following day.

Confirm Using Mobile App
  1. Log in to your main ParentSquare account.
  2. If you have unverified contact information, you will see one or more contact cards under, "Action Required" and "Confirm Your Account Info"
  3. Tap arrow to right of Email and Phone to confirm or edit.

    Contact Card

  4. Select Confirm, Edit or Skip For Now. Repeat for phone number.

    Confirm Card
    1. Verify Email or Phone: Tap Confirm. A verification code will be sent to the email or phone number. Enter verification code to confirm.
    2. Correction to Email or Phone: Tap Edit and enter correct email and/or phone number. A verification code will be sent to your corrected email or phone number. Enter verification code to confirm.
    3. Skip For Now: You will be able to verify or correct your contact information the next time you sign in. (You'll continue to receive notifications.)
  5. Confirm Child(ren): Select Confirm or Not My Child for each child.
  6. Tap Yes, this is me or This is Not Me.
  7. If you select Skip For Now on any information on a contact card, you will not see the choice, "Yes, This is Me", and must select Skip For Now or This is Not Me.
  8. Your school is notified of corrections in order to update their student information system. After school updates information, it will show in your account. Depending on your school’s settings, you may see the corrected email or phone number immediately in your account, or the following day.

How do I combine existing accounts?

If you receive an invitation email or text, this may mean that you have more than one account. Open the invitation and click the link Sign in to Combine Existing Account. You can also combine accounts later in My Account settings.

Combine Accounts

Can I still log in using the same email or phone number as before?

Yes, you can log in using the same information as before.

Will I be sent through this process every time I log in?

No, after you complete the verification process, nothing else is needed unless your contact information changes.

Can users share an email and/or phone number?

Yes, family members can share an email or phone number and yet have different accounts. However, if one account is a staff account, they can only be accessed with staff email/phone.

How does a user sign in when they share an email or phone number with another user?

If you are using the same email/phone AND password or Google Sign In, when you sign in you will select your own name.

Can parents have more than one email or phone number?

Each contact (staff or parent record) has only one email and phone associated with it. A parent account can have multiple contacts, with multiple emails and phone numbers if they have different emails/phones for each child in the school database or across districts. Staff who are also parents can have multiple emails/phones.

After verifying your contacts, you can set your preferred order of contacts in which to receive notifications.

How does a staff user sign in that is also a parent?

Staff will need to sign in using their staff contact information. If they enter their (shared) parent contact information they will get this message, "The email/phone you entered is linked to a staff account but is not your staff email/phone. Please use your staff email/phone.”

I never received my verification code by email or text, can I have it resent?

For security purposes, email and text verification codes are only valid for 10 minutes after they are requested. If you need another code, click Resend Code.

Email Verification Codes Sent

What happens if a parent or guardian accidentally rejects their child (clicks Not My Child) during verification?

If you're a parent or guardian, please contact your school.

How do I contact my child's school?

If you've tried all the above troubleshooting tips and still have questions, please contact your school. 

  1. Click ? icon next to your name, then select Contact School.

    Contact your child's school

  2. On the mobile app, tap the three bars at top left, then tap Help. 

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