Frequently Asked Questions

Thank you for visiting the official SBCUSD Frequently Asked Questions (FAQ) page. SBCUSD will continue updating our community through all official communication channels, including:

How is the District communicating information?

The District is communicating through all of the following methods during the COVID-19 closure:

What do I do with the materials when my child has completed the work?

You can keep the materials for further review, practice, and as a resource.

How do I use the materials?

The purpose of these materials is to maintain previously taught skills and standards during the school closure. They are a review of past learning and students should be able to complete them independently.

Does my child have to complete the instructional resources provided?

Packet completion is voluntary but the packets provide valuable practice opportunities for your student during this time of transition. These packets will not be graded or factor into students' grades.

How do I get a device/internet for my child?

SBCUSD will be checking out devices for students who need them. More information is to come. Please visit for up-to-date information.

Who do I contact if I don't get a packet in the mail?

If you don't receive a packet by mail, please contact your child's school.

Where and when will I get information about whether or not my student will get a packet?

Schools will post this information on their websites beginning Friday, April 3. Students will also be receiving packets in the mail on or about April 6.

My child attends a nonpublic school. Will he/she continue to receive services?

Yes. The nonpublic school should contact you regarding your child’s services.

How will my child with a learning disability receive special education instructional support?

The Special Education Department is working very closely with our Educational Services department, to ensure that our Special Education students receive the many disability-related modifications and services per their IEP. These modifications and services will be provided online. Additional supports may be provided as printed materials as needed.

These supports /services may include extensions of time for assignments, pre-recorded instructional videos, accessible reading materials, and text read aloud. We are committed to doing everything possible to help our students equitably access online learning. Please contact your child’s teacher for further questions.

Will my child receive their IEP related services (i.e., Speech, OT, PT) during the school closure?

Yes. The Special Education Department will continue to provide related services, following Spring Break as outlined in your child's IEP.

However, please understand that, during this national emergency, our first priority is the health and safety of our students and families. Therefore schools may not be able to provide all services, in the same way, during this time of national emergency. Please look for direct contact from your individual case carriers and service providers to ensure your child receives appropriate supports.

Need to pick-up your child's medication?

Parents needing their student’s medication can request for medication pick-up through the Health Services Department. Please follow the process below.

  1. Parents call Health Services at (909) 880-6839 to request medication pick-up
  2. Parents leave a message and you will receive a call back from Health Services
  3. You will be given an appt. between 1-3 pm (Monday-Friday)
  4. Health Services will send a nurse to meet you at the school at your appointment time
  5. Please continue social distancing of 6 ft.
  6. Please wait in front office lobby while the nurse retrieves your student’s medication
  7. You will be given paperwork to sign out the medication given to you

We are requesting the person picking the medication up to be without flu-like symptoms, fever, cough, or shortness of breath.

How do I get affordable Internet Access?

Internet For All Now: The California Emerging Technology Fund has provided access to affordable offers, as well as a number to call 1-844-841-INFO (4636) to assist parents:

The following table contains special offers extended by various providers throughout the state.

AT&T: No termination regardless of ability to pay, waive late payment fees due to inability to pay, and keep public Wi-Fi hotspots open for those who need them.

  • Up to $10 per month (plus taxes) 
  • 10 Mbps 
  • No term commitment 
  • No deposit 
  • No installation fee 

In-home modem included​

Comcast/Xfinity: New customers who sign up for Internet Essentials will receive 60 days of free internet service, increase speeds from 15/2 to 25/3, 40 hours of Xfinity Wi-Fi hotspots per month and open on an unlimited basis.

  • Internet Essentials Free to New Customers 
  • Xfinity Wi-Fi Free For Everyone 
  • Pausing Our Data Plan 

No Disconnects or Late Fees

Cox: New customers will receive their first month of service free. Offer available through May 12, 2020. Remote customer service support at no charge between now and May 12, 2020.

  • $9.95 per month (plus taxes) 
  • 10 Mbps 
  • No term commitment 
  • No deposit 
  • No installation fee 

In-home modem included

Spectrum/Charter: Charter Communications, Spectrum’s parent company, announced Friday that beginning March 16, it will make its services available for free for 60 days to households with K–12 and/or college students who do not already have internet through the company.

  •  Free Internet modem 
  •  High-speed Internet at 30 Mbps 
  •  No data caps 
  •  No contracts 
Optional in-home Wi-Fi service at $5/month

Sprint: Sprint announced the following general: For the next 60 days:

  • No disconnects or late fees 

Starting on Tuesday, March 17:

  • Complimentary international calling rates from the U.S. to countries defined by the CDC as Level 3.

By Thursday, March 19:

  • Metered data plans receive unlimited data for 60 days 
  • Additional 20GB of mobile hotspot data per month for 60 days 

Coming soon:

  • Mobile hotspot-capable handsets who do not have mobile hotspot today will receive 20GB per month for 60 days 

For 1 Million Project Foundation participants only:

  • Data allotment per student increased to 20GB each month from now through June 30, 2020 

Acceleration of receipt of more than 100,000 new devices intended for use next school year

T-Mobile: The following refers to the next 60 days:

  • Current customers will have unlimited smartphone data (excluding roaming) 
  • An additional 20GB of mobile hotspot / tethering service 
  • Extra free data up to 5GB of data per month 

Increasing the data allowance for free to schools and students using our EmpowerED digital learning programs to ensure each participant has access to at least 20GB of data per month

Message about Work Permits

*UPDATE: Due to technical difficulties, the District is asking students to resubmit their requests if they submitted on Friday, March 20. Thank you.

In response to the novel COVID-19 virus situation, there is a new process for obtaining a Work Permit. To obtain a Work Permit, students must complete the following steps:

1.)Obtain and complete a “Statement of Intent to Employ a Minor and Request for a Work Permit” (CDE Form B1-1) at:

2.)Email the completed B1-1 form to the SBCUSD College and Career Readiness/Linked Learning Department at [email protected] to have your Work Permit issued. The Work Permit will be sent to you via email or U.S. Postal Service.

The SAC Health System HOPE Center is now closed until April 3, 2020

The SAC Health System Hope Center at our Welcoming Resource Center (WRC) is now closed until April 3, 2020. For families of the district that need medical support and do not have a primary physician, please feel free to call the SAC Health System’s main line 909-382-7100. They are still seeing patients at the main San Bernardino clinic for NON-Urgent visits. However, please note that vaccines and physicals will not be scheduled at this time.

777 North F Street, San Bernardino, CA 92410 | Phone: (909) 381-1100 | Fax:

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