Tech Support/Cyber Tech

The San Bernardino City Unified School District prides itself on providing top of the line customer service. From inquiring about a device or an internet hotspot to troubleshooting, the District is here for all of technology needs.

For student technical assistance, please click on the buttons below to complete for form so we can better support our students and families with their technical support needs.

Submit a Tech Support Request      Submit a Tech Support Request

Or please call CyberTech at (866) 223-8685 and their available daily from 8 a.m. to 10 p.m.. (please be prepared to leave a message if our support specialists are unable to take your call because they are helping other parents)


Tech Support Hotline


Communication/Information to Parents/Students


Parent Letter regarding Student Emails

Dear San Bernardino City Unified School District Families,

The District is establishing ways to provide continuity of learning for our students during the school closures related to the COVID -19 Pandemic. One of our goals is to connect students and their teachers with remote access to one another to ensure the best possible learning opportunities and the least amount of possible exposure. SBCUSD will enable Google email (Gmail) for all students after spring break on April 6, 2020. K-8 students will be able to send and receive email in an environment that does not allow access from outside the district e-mail domain. High school student accounts will allow access from outside the district e-mail domain so that they can connect with colleges where they may be participating in dual enrollment courses, employers and potential colleges they would like to attend.

The District is committed to protecting the privacy and safety of its students in online environments. Parents should be aware that there are no ads in Google for Education (G Suite) services, and students’ personal information will not be used to create ad profiles for targeted advertising. Additionally, parents and students should be aware that the District will monitor student e-mail and G Suite use, and students are expected to follow all aspects of the SBCUSD Student Technology Responsible Use Agreement when using G Suite or any other District technology service.

To review the SBCUSD Student Technology Responsible Use Agreement go to http://bit.ly/SBCUSDsuae (English) or http://bit.ly/SBCUSDsuas (Spanish).

For instructions and assistance with logging in and using Gmail, see the resources below.

Getting Started with Student Gmail Quick Reference Guide (QRG) -- see the included document or visit: https://bit.ly/SBCUSD-student-email-QRG

Student email address are avaiable through the District's Aeries Student/Parent Portal at: https://sbcusd.asp.aeries.net/student/

Directions on setting up an Aeries Student/Parent Portal account are available at https://bit.ly/SBCUSD-parent-portal (English) or https://bit.ly/SBCUSD-parent-portal-sp (Spanish). NOTE: If you do not have the VPC code needed to set up a portal account, please contact Cybertech at (866) 223- 8685, 8am - 10pm, seven days a week.

Additional information and resources for families on student cybersafety and email are included below.
● Privacy and internet safety -- http://bit.ly/CSsafeonline
● What students should know about sending email -- http://bit.ly/emailtoteacher
● Social Media Red Flags for Parents -- http://bit.ly/SM-red-flags

For additional questions and support:
● Email [email protected]
● Call Cybertech at (866) 223- 8685, 8am - 10pm, seven days a week


Internet Resources/Options


Update about the Emergency Broadband Benefit (EBB Program):

The temporary Emergency Broadband Benefit (EBB) Program will become the  Affordable Connectivity Program, a new longer-term program, on December 31, 2021.

Households enrolled in the Emergency Broadband Benefit Program as of 12/31/21 will continue to receive their current monthly benefit until 3/1/22.

What's Changing?

    • The maximum monthly benefit will change from $50 per month to $30 per month for households not located on qualifying Tribal lands. The monthly benefit will remain at $75 per month for households on qualifying Tribal lands.
    • Households have new ways to qualify for the Affordable Connectivity Program such as: receiving WIC benefits or having an income at or below 200% of the Federal Poverty Guidelines.
    • Households that qualified for the Emergency Broadband Benefit due to a substantial loss of income due to job loss or furlough since February 29, 2020 or by meeting the eligibility criteria for a participating provider's COVID-19 program will need to requalify for the Affordable Connectivity Program. These households will receive additional details about the steps they need to take from the program administrator (USAC) or their broadband provider, in January 2022, and will be given at least 30 days to respond. They will continue to receive their full EBB benefit until March 1, 2022.


This program transition was created by Congress as part of the Infrastructure Investment and Jobs Act. The FCC is accepting comments on the implementation of the Affordable Connectivity Program (ACP) through December 28.  If you are interested in submitting reply comments, please visit the FCC’s Electronic Comment Filing System (ECFS).  From ECFS, enter “21-450” in the “Proceeding(s)” field, and select “Affordable Connectivity Program” from the dropdown menu.

 Title: ECFS Screenshot - Description: Screenshot from FCC's ECFS website showing Proceedings field selection.

The November 18, 2021 Public Notice  containing more information is available here.

The FCC also released additional guidance on ACP on November 26 and December 8.

Eligible households can continue to enroll in the EBB before 6:00 p.m. EST December 30. At that time the online program application will close and the paper application will be removed from the website.

This email distribution list will be transitioned to provide ACP updates and information. If you would like to unsubscribe, please click on the Unsubscribe link below.



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