Dealing with Angry or Frustrated People
- Stay as calm as possible and do not interrupt them.
- Try to keep a counter or desk between you and the other person and maintain a distance of at least one arm length.
- At times, another staff member or supervisor should be called on to speak with the person or stand by and give you support.
- If you feel there is a potential for violence, do not be hesitant to call the District Police. We would rather respond and find the problem has subsided than to respond and find you've become a crime victim.
More Safety Tips
- If you must work late, ask if others also intend to work late. Find out where they will be working, their phone number, and arrange to leave together.
- To maximize safety, you should use the buddy system when traveling throughout the building or schools, particularly through isolated areas or after hours.
- Working in schools late at night, on weekends, and holidays is discouraged. If you must work at these times, ensure your safety by:
- Making sure someone knows where you are going and when you expect to return
- Keeping doors locked and lights on
- Having someone else with you
- Obtaining advance permission from your site administrator
- Calling School Police Dispatch upon your arrival and departure at (909) 388-6130
Be Alert For
- Be courteous and alert - a criminal who thinks that he is being watched will be less likely to commit a crime
- If you notice a suspicious person, take a good look at him/her - when you go into your office, call the School Police, don't just shrug off your suspicions
- Pay particular attention to persons who don't appear to have specific business in an area and when approached state they're looking for somewhere to pay a bill, get a job, etc. This person could be a thief looking for a target. The highest risk time for this type of operation is shortly after opening, during lunch hours, and just before closing time.
- Avoid the habit of leaving a purse or other valuables on the desk unattended or in an unsecured desk or filing cabinet. Don't carelessly hang a suit coat containing your wallet behind your desk chair or on a coat rack - it is a likely target for thieves
- Don't leave valuables in your desk overnight such as rings, watches, money, pocket calculators, small radios, etc.
- Someone running from a car, room, or office
- Someone screaming - if you cannot determine what the screams are, call School Police
- Someone going room to room in the school or looking into windows and parked cars
- A person who seems to have no purpose, wandering in the school or building
- Any unusual or suspicious noise that you cannot explain, such as breaking glass or pounding
- Vehicles moving slowly, without lights, or with no apparent destination
- Property carried by someone on foot at an unusual hour or place, especially if the person is running
- Property being removed from any District building
- A stranger in a car stopping to beckon a child
- A child resisting the advances of an adult