All technical support issues that cannot be addressed by site tech support personnel are handled through the District’s Help Desk. A Help Desk technician and several student interns provide assistance to users by telephone and by remote access and control software. If an issue cannot be addressed over the phone, the Help Desk staff will generate a ticket (work order). At that point, depending on the nature of the issue, appropriate personnel will be assigned to follow-up.
In addition, Operations does all of the District's security (Windows, Outlook, SAP, Aeries, etc.).
The department also provides reports that are needed by the District, which includes (grade reporting, scans for surveys, various report requests, student downloads, etc.).
Operations is also involved in user support for Aeries and Data Control which consists of quality control of reports being produced by IT.
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